Words to Live By…
“Love the life you live. Live the life you love.” – Bob Marley
With nearly 20 years of experience working in some capacity of customer service, a career in hospitality made perfect sense for Josh. In all the jobs he has worked, his success in customer service has come in treating people the way they want to be treated. That’s something Josh is grateful to have learned at an early age. Growing up in Brooklyn NY, he was exposed to diversity, which is a great thing. Seeing people of various walks of life operate differently while still having a human commonality, taught him a lot.
As Josh completed school, like most teenagers, he found himself searching for his place in life personally and professionally. Over the next 13 years, he worked as a tour guide, concierge, barber, drywall/painting hand, car salesman and wireless phone salesman. Increased responsibility followed suit in nearly all these positions as he grew into some form of leadership, including training roles and district/market management, overseeing up to 11 locations and their openings. The lessons learned in each assignment have been invaluable.
The sum of those experiences led Josh to Sandpiper in January of 2019. He began as a General Manager in Baton Rouge, LA. His team worked diligently and were able to excel in guest advocacy and demonstrate the ability to be all in, as they ranked amongst the top performers when gauging staff’s engagement. In March of 2020, Josh took advantage of an opportunity in Frederick MD, that allowed him to continue as a General Manager but also as a trainer of new General Managers joining the Sandpiper Team. Throughout, that time, the hotel met and exceeded expectations, winning the 2020 Best Overall Property. Josh also earned individual accolades as the General Manager and Mentor of the Year.
Josh next served as the Quality Control of Operations Manager (Q-COM), where he ensured operational wellness and supported leaders across the company. He expects to see great growth and development in our leaders, and he is very happy to be a part of it.
Josh has now stepped into the role of Regional Manager and will continue to inspire and support the hotels in his region as they aspire to provide outstanding service!
“Your people smarts will prove ten times more valuable than all the book smarts you can’t get” – Barbara Corcoran
Hospitality allows the opportunity to ensure that a guest has the kind of experience that leaves them excited, happy and satisfied. The marker is when those emotions propel them to return with friends and family. Ultimately, it’s caring for people the way they wish to be cared for.
Enjoying time with his son and living life to the fullest
NY Jets, NY Yankees, Brooklyn Nets, NY Rangers, THE Ohio State Buckeyes
Family business as a courier
Nike… it’s as simple as “JUST do it”